Refund Policy

At taatvik.in, our offerings are rooted in Shraddha, Parampara, and Trust.
Each product is carefully prepared and dispatched with respect.
To maintain fairness for all devotees and customers, we follow a replacement-first policy.

🔱 Replacement Timeframe

We offer a 1-day replacement window, meaning any request must be raised within 24 hours of receiving the order.

Requests made after this period cannot be accepted, as delayed reporting makes verification difficult.

🌿 Important Guidelines (Please Read Carefully)

  • ❌ Returns are not accepted for:

    • Size-related concerns

    • Personal preferences

    • Change of mind after delivery

    (All product specifications and sizes are clearly mentioned on the product page.)

  • ✅ Replacements are considered only after verification

  • 🎥 Unboxing video is mandatory

    • The video must be clear, continuous, and unedited

    • It should show the package being opened from start to finish

This process protects both the customer and the sanctity of our offerings.

🚚 Cash on Delivery (COD) & Partial Prepaid Orders

To ensure genuine orders and smooth logistics, some COD orders require a ₹59 Partial Prepaid amount.

Please note:

  • This ₹59 amount is non-refundable

  • In case of RTO (Return to Origin):

    • The partially prepaid amount will be credited to your taatvik.in store wallet

    • It can be used for future purchases

  • No cash or bank refunds are issued for this amount

This helps us reduce misuse of COD while keeping the service available for sincere buyers.

✅ Eligible Cases for 1-Day Replacement

Replacements will be processed only in the following situations:

  • Wrong product delivered

  • Product received in damaged or defective condition

⚠️ Unboxing video is compulsory for verification.

❌ Cases Not Covered Under Replacement

Replacements will not be accepted if:

  • Product is damaged after delivery

  • Product has been used, washed, or altered

  • Original packaging, box, or inserts are missing

  • Product condition differs from what was delivered

To qualify, the product must be:

  • Unused

  • In original packaging

  • In original condition

🌸 6-Month Replacement (Color Fading Only)

Select products are covered under a 6-month one-time replacement policy for color fading.

Conditions:

  • Clear product photographs must be shared

  • Replacement is issued once per order

  • Customer pays ₹100 Shipping & Handling (prepaid only)

  • COD is not available for this fee

  • Original product may be returned at customer’s cost or retained

  • ❌ Damaged or broken products are not covered

This policy reflects our commitment to long-term satisfaction.

🧘 Inspection & Final Decision

  • Our team reviews all shared photos and videos with care

  • The decision to approve or reject a replacement lies with taatvik.in

  • The decision is final and binding

We request understanding, as this ensures fairness for all.

💳 Refunds & Store Wallet Credits

  • Approved cases are issued as:

    • Store wallet credit / discount code

  • ❌ Refunds are not issued to UPI, bank accounts, or cards

Rare Exceptions

Refunds to bank/UPI may be considered only if:

  • Delivery is delayed for several weeks, or

  • Repeated incorrect/damaged deliveries occur

📦 Delivery Issues & Failed Attempts

  • If a prepaid order cannot be delivered due to customer unavailability:

    • Amount will be credited to the store wallet

    • Shipping charges will be deducted

  • taatvik.in is not responsible for any excess COD amount paid without verifying the invoice

🔁 How to Request a Replacement

  1. Keep your Order Number ready

  2. Share:

    • Unboxing video

    • Product photos

    • Brief description of the issue

  3. If approved:

    • Return pickup will be arranged (subject to courier availability)

  4. After inspection:

    • Replacement or store credit will be issued

If return pickup is unavailable at your pincode, the product must be couriered back to us by the customer.

⚠️ Damages & Immediate Reporting

Please inspect your order at the time of delivery.
Contact us immediately if:

  • The item is damaged

  • The wrong product is received

Delayed reporting may result in rejection.

🚫 Non-Returnable Items

  • Sale items

  • Gift cards

  • Certain premium or sacred products (as mentioned on product pages)

📩 Contact & Support

📞 Customer Care: 7000018403
🌐 Website: https://taatvik.in

You will be informed once your request is reviewed and resolved.

🕉️ A Note from taatvik.in

Our offerings are meant to be received with Shraddha.
These policies exist not to inconvenience, but to preserve fairness, authenticity, and trust for every seeker who chooses taatvik.in.